Return and Refund Policy

Return and Refund Policy
Store Name: Sale Words
Email: suport@salewords.shop

At Sale Words, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not fully satisfied, we are here to help.

1. Returns

  • You have 14 days from the date you receive your item to request a return.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

  • Gift cards.

  • Downloadable digital products.

  • Items purchased on final sale.

3. Return Process

  • Contact us at suport@salewords.shop to initiate your return.

  • Once your request is approved, you will receive instructions on where to send the item.

  • The customer is responsible for return shipping costs, unless the item is defective or damaged.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable.

5. Exchanges

  • We only replace items if they are defective, damaged, or the wrong size/color was sent.

  • If you need to exchange an item, contact us at suport@salewords.shop.

6. Damaged or Defective Items

  • If you receive a defective or damaged product, contact us within 48 hours of delivery with photos of the item and packaging.

7. Contact Information
For questions regarding returns or refunds, please contact:
📧 suport@salewords.shop